If an item you have ordered has arrived damaged, please contact us as soon as possible. We will advise you on how best to proceed once damage has been confirmed and assessed. Once we have confirmed the damage or fault, we will endeavour to repair, replace, or refund items where possible.
For fast processing of your return, please ensure the following:
- You retain the original packaging, including the box or satchel
- You accurately describe the fault or damage
- You attach clear photographs of the damage
Contact customer service to arrange a return.